Returns & Exchanges
At Xali Organics, we want you to be completely satisfied with your natural glow; if a product isn't the right fit for your skin, you can return it within 30 days of purchase. We offer hassle-free returns on all unopened items and store credit for gently used products to ensure your beauty routine remains stress-free.
Initiate Your Request
Email our support team with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all lids are tightly sealed to prevent leakage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or store credit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing